Below you'll find our most frequently asked questions. If you're not able to find what you're looking for, please don't hesitate to call us at 410.381.2246 or send us an e-mail at firstname.lastname@example.org
EXISTING ACCOUNTS / LEGACY PICTOBOOKS ACCOUNTS
Clients who had existing accounts MUST sign up again. To verify your PRO account / PRO photographer status, fill out the PRO ACCOUNT FORM. OR give us a call at 410.381.2246.
We will have a simplified pricing guide that will include our base pricing for each series and album size. You will be able to view and download it in the near future
Only ONE discount code can be applied PER CART.
Follow the steps below to order an album:
- • Register. If you're a professional photographer: Register THEN fill out our PRO ACCOUNT FORM.
- • Select an Album Series. Choose the options that fit your style. Click "Create your book."
- • Design your cover page. Upload your images through Image -> Galleries.
- • Design your album spreads as desired.
- • Add your project to your cart and follow the checkout process.
LEGACY PICTOBOOKS ACCESS
Legacy PictoBooks will soon be accessible. We will provide a link in our home page that will redirect to the old version of our site. Please note that the legacy site will only be available to view your order history as well as acount information.
DUPLICATE / MINI ALBUMS
Unfortunately, Mini albums have been discontinued. Duplicate albums are still available.
COVER MONOGRAMS / DESIGNS
To make ordering simpler and easier, we have streamlined and modernized our monogram options. Older monogram designs will not be available.
If your order isn't right due to our fault (a defect in the workmanship or damage) please contact us at email@example.com. If possible, please provide a digital image to verify the defect or damage.
If you are unhappy with your album due to personal or client fault (such as a mispellings or wrong images used), we are happy to help you fix it and share the cost of a replacement.
Clients are responsible for the cost of the return tag, unless an album fix is due to PictoBooks error.