FREQUENTLY ASKED QUESTIONS
This page contains general information about PictoBooks. Answers to specific questions about each series can be found by
visiting Product Page. If you are inquiring about our Bijou Series, please visit the Bijou FAQs as information for this series is
not included here.
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1. PRICING
a) How can I get access to pricing information online?
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The first thing you need to do is register on our website.
On the homepage click the link that says "Join" on the middle right of your screen.
You will then be prompted to enter your registration information such as your name and studio URL.
Upon receipt of your attempt to register, we will validate your studio URL as a professional
photographer's website and authorize you to view pricing information.
This process usually takes up to one business day. Unfortunately we do not work with the general public.
Only professional photographers will be authorized to access such secured information.
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b) Do you have a price guide?
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YES. A current price guide can be viewed on our website for each series we offer.
Login with your ID and password at www.pictobooks.com
and click on one of the album series links (i.e Signature, Metallic, Bijou, etc).
Click on the "Price guide" View the guide online or print a hard copy for your records
Make sure to view price guides for each series as prices and restrictions vary from series to series.
Also, check back regularly for any updates or changes to online information.
Downloadable Price Guide
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c) How do you price your albums?
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Print & Bind: Base Price+Printing+Custom Options
Each album series has a base price.
Choose your desired album size and add printing price ($12/spread - matte paper or $13.80/spread - metallic paper) to the base price to get the total cost. Extras such as cameos and cover branding are in addition to this cost.
Bind Only: Base Price+Custom Options
Each album series has a base price.
Choose your desired album size and add prices of custom options (cameos, cover branding, etc..)
Price Guides for each series are available for viewing and printing online after logging into your account.
Downloadable Price Guide
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2. TURNAROUND TIME
What is your turnaround time?
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PRINT & BIND or BIND ONLY SERVICES
Signature, Signature Elite, Bijou Elite, iPad Case - 15 Business Days
Fantasie, Fantasie Elite, Mystique, Metallic, Wooden, Couture, Stiletto and Cosmopolitan Albums - 21 Business Days
Bijou - 7 Business Days
MenuFolio - 10 Business Days
Turnaround times are based on the date of receipt of all order materials. Failure to submit all order materials including payment will delay the processing of your order. Please allow approximately 5 to 7 business days for shipping upon completion of your album.
PRINT & BIND or BIND ONLY RUSHED
Signature and Signature Elite Albums - 7 Business Days
Fantasie, Fantasie Elite, Mystique, Metallic, Wooden, Couture, Stiletto and Cosmopolitan Albums - 15 Business Days
Turnaround times are based on the date of receipt of all order materials. Failure to submit all order materials including payment will delay the processing of your order. You MUST indicate the date needed in hand during ordering. 2nd Day or Next Day Shipping charges will apply if needed. Rush Orders are available at an additional 50% of the total cost of your order. Please indicate this option when ordering online.
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3. ORDER
How do I order a PictoBooks' album?
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You may order by logging into www.pictobooks.com and utilizing the online ordering system available to you.
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4. ALBUM CASE
Do all PictoBooks' albums come in an album case?
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YES. The Wooden Presentation Cases come standard with every PictoBooks Album Order
(Excluding the Bijou Series).
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5. DUPLICATE ALBUM
Can I order a Duplicate of my Bind Only album?
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NO. If you need additional copies of your bind only album, you must simply order more bind only albums.
Duplicate pricing is only available for Print and Bind orders.
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6. MINI ALBUM
a) Can I order a mini album only?
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Minibooks are essentially duplicates.
Minibook only orders will only be accepted if the original album is in production or
has been manufactured in the past.
Our online ordering system does not give you the option to order a Mini only.
If you require this service, and meet the specification outlined above,
please contact us to place your Minibook order.
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NO. Minibooks are charged at a flat rate regardless of the binding option you choose.
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7. STUDIO SAMPLE
Do you offer Studio Samples?
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YES. Studio Samples are always available at 50% off and
are a genuine PictoBooks Album with a Studio Sample "Brand" on the outside back cover.
(This promotion excludes the Bijou series)
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8. MY PICTO
What is "My Picto" and how do I use it?
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My Picto is your own site within PictoBooks that helps you track the progress of your orders.
In order to view My Picto you must Login to our website and click on the My Picto Tab.
The page that follows will show you your Order History and Status.
As soon as you place an order online, you should be able to view the order status in My Picto.
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9. PICTO DOLLARS
What are Picto Dollars and how do I use them?
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Picto Dollars are a way of rewarding frequent users.
For every order made online, members receive 3% of the value in Picto Dollars.
Users can eventually use Picto Dollars toward the purchase of a PictoBook.
You can only use Picto Dollars to pay for an order in its entirety.
Picto Dollars cannot be used as a partial payment.
In order to earn or pay with Picto Dollars you must utilize online ordering.
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10. UPDATING INFORMATION
a) How do I update my Login information?
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If you have forgotten your password, please use the link on our website "forgot your password"
and your password will be sent to your registered email address.
If you do not receive an email within one business day contact Customer Care at info@pictobooks.com
and we will reset it for you.
If you want a specific password please indicate your preference in your email,
otherwise we will choose one for you. Your Login ID is always your current email address.
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b) How do I update my studio information?
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To update your studio information such as a change of address,
login to our website and click on the "MyPicto" tab at the top of the page.
To the left of your screen you should see a link that says, "Personal Information."
If you are unable to update your information yourself,
please send a request with the information you would like us to change to
Customer Care at info@pictobooks.com and we will update the information for you.
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11. TROUBLE SHOOTING PICTOBOOKS
a) I can't Login to My Picto.
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If you have forgotten your Login ID or password,
please contact Customer Care at info@pictobooks.com and we will reset it for you.
If you want a specific password please indicate your preference in your email,
otherwise we will choose one for you.
Your Login ID is always your current email address.
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b) I uploaded my images to MyFiles, but they're out of order.
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We will look at the actual filenames of your images to ascertain the correct page order of your album.
Please note that your images may upload out of order even though they are named correctly.
Please name your files as such: Spread 1, Spread 2, etc.
Your album will be bound in the alpha-numeric order of your files.
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c) I am having trouble uploading my images to your FTP.
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STOP!!! The preferred method to upload your files is through the My Files link within My Picto.
If you have already tried this and are using our FTP by our instruction,
you must ALWAYS contact us after your upload has finished.
Our FTP is regularly checked for placed orders, and the volume of daily uploads prevents us from checking
if there are any folders out of place.
Again, please contact us if uploading directly to our FTP.
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d) My order has not shown any progress in My Picto.
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> Usually your album is progressing through production at the normal intervals;
yet we have not tracked it accurately in our system.
Contact Customer Care at info@PictoBooks.com and include your name, your studio name,
a phone number where we can reach you the same day, your order number if available, and your specific concern. A member of our Customer Care Staff will promptly address the issue and get back to you as soon as possible.
> We may have put a hold on the production of your album and
contacted you with a problem concerning your images, prints, or another aspect of your order.
Please check your voicemail and email for any PictoBooks correspondence of this nature.
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e) Why hasn't my Design with Edits gone on to Production?.
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You should have been sent a proof of your design which would allow you to
then request changes of up to 6 spreads.
You MUST confirm your album design before it can go into production.
Double check to make sure you have confirmed your design.
If you have confirmed your design and your album is not in production,
email info@pictobooks.com with your concern
and a member of our staff will promptly address the issue.
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f) I don't see the option to pay with Picto Dollars during my online order.
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You can only pay with Picto Dollars if you have enough to cover the entire cost of your online order.
If you have not earned enough to pay for your current order, you will not see the option to pay with Picto Dollars.
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12. MISCELLANEOUS
a) How many spreads do you offer in an album? (1 spread = 2 pages/sides)
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MiniBooks: Minimum 10 spreads, Maximum 25 spreads (Max. 20 pages, Min. 50 pages)
All Other PictoBooks: Minimum 10 spreads, maximum 35 spreads (Max. 20 Pages, Max. 70 pages)
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b) How do I send my prints/album design images?
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For Print & Bind:
If you choose to upload your images directly on our website,
you must upload BEFORE placing your online order.
Upload your files to MyFiles within MyPicto.
You will later associate these files to your order in step #5 of the online ordering process.
Please utilize the online ordering system even if you are sending your images by mail.
Make sure to include your studio name and order # on your image disc.
Things to remember:
Please ensure that the filenames of your images are in order (i.e. spread 1, spread 2, Etc.)
as your album will be bound in the alpha-numeric order of your files.
Please upload only the high resolution images of your layouts. JPEGs are preferred.
For Bind Only:
Upload your high resolutions files to your MyFiles,
and then place your Bind Only Order through our online ordering system.
Uploading these back-up files allows us to print a replacement spread if something gets damaged during transit.
After placing your order, ship your prints to us and include your thumbnails indicating the page order of your album.
Things to remember:
Please include your order # with your submitted prints so we can properly match your prints with the corresponding order.
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c) Do you offer Album Design Templates I can use to make my layouts?
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NO; however, we offer Design as a service separate from our print and bind services.
Please visit our website at PictoDesign for more information on our Design packages.
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d) What materials do you have to help me sell PictoBooks' albums to my clients?
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What materials do you have to help me sell PictoBooks to my clients?
> First and Foremost we suggest you order a Studio Sample.
Samples are a great way to show off not only your photography,
but also the finished product your clients can expect to receive.
Studio Samples are always available at 50% off and are a genuine PictoBooks Album
with a Studio Sample "brand" on the outside back cover.
(This promotion excludes the Bijou series)
> Also available is the PictoSwatch Book which comes in Album form and
includes product information on one side and Swatches on the other.
The PictoSwatch Book is available for $50 in our online store.
You must be registered with us to view items for purchase in the store.
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